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Frequently asked questions
How can I get help with my order?
If you need assistance with your order, please check our Star Naming FAQs for answers. If you still have questions, contact our customer service team through the contact form on our website or by emailing [email protected]. We're here to assist and resolve any issues!
What information should I include when contacting customer support?
When reaching out to our customer support, please include your Order ID, name, and a brief description of the issue or question. This will help us assist you faster.
Can I edit my order after placing it?
Yes, we offer free changes to your order, such as editing the star name or details on the certificate. For more detailed information, please refer to our Refund Policy page. You can also contact us via the Contact Us page for further assistance. Please note that changes to physical orders may incur additional charges if production has already started or if you've received your Physical Gift Package.
How do I track my order?
After placing your order, you will receive an email with your Order ID. You can use this information to track your order via our Track Your Order page. This page provides all the details about your order’s status. Once the package is handed over to the delivery provider, you will also receive a tracking number for the shipment.
What if I didn’t receive my Order ID or confirmation email?
If you haven't received your Order ID or confirmation email, please check your spam/junk folder. If it's still missing, contact our support team using the Contact Us form or email [email protected] for assistance.