Frequently Asked Questions

To place an order, in our shop page select your preferred star-naming package. You'll need to choose the star type (including options to upgrade to a constellation or binary star), its brightness, and location. Then, provide the star's name, a personal message, your email address, shipping details (for physical Gift Packages), and payment information. Once everything is filled out, customize the design of your star certificate and proceed to checkout.

Yes, you can edit your order after placing it. Please visit our Return Policy page for detailed information on editing your order details. If you need further assistance, contact our customer support via the Contact Us form or email us at [email protected], providing your Order ID and the specific changes you need. We recommend reaching out as soon as possible, as changes to physical orders may incur additional charges if production has already started.

After placing your order, you'll receive a confirmation email with your order details and an Order ID. If you don’t receive this email, please check your spam folder. If it’s still missing, contact our support team with your Order ID for further assistance.

If you don’t receive a confirmation email within a few minutes, check your spam or junk folder. If it's still not there, contact our support team via the contact form or email [email protected].

We offer various star-naming packages to fit different preferences. If you’re in a rush, the PDF-only option might be best. If you're looking for a more personalized gift, our Gift Package includes physical keepsakes. Check the descriptions of each package on our shop page for more details.

Yes, you can name multiple stars in a single order. Simply add each star to your cart and complete the transaction. We also offer corporate packages for larger orders, which include benefits like free express shipping, corporate discounts, customizable certificate designs, and other exclusive features. To place a corporate order and get all the benefits, contact us via [email protected].

The cost to buy a star typically ranges from $30 to $150, depending on the provider. This price can vary based on several factors, including the type of star, the delivery method, and the choice of gift package.

We accept a variety of popular payment methods, including Visa, MasterCard, American Express, PayPal, as well as Apple Pay and Google Pay. Please note that available payment methods may change from time to time. For the most up-to-date options, please check the Delivery & Payments page or review the payment methods available at checkout.

Yes, all transactions are encrypted and processed through secure payment gateways to ensure your data is protected.

Payments made via credit/debit cards or PayPal are processed instantly. Bank transfers can take 2-3 business days.

No, we require all orders to be prepaid online. We do not accept cash or card payments on delivery.

We offer multiple delivery methods, including free shipping and premium delivery for faster service. The couriers we use may vary, so please refer to our Delivery & Payments page or the checkout process for the most up-to-date information on shipping options, costs, and delivery timeframes for your location.

Yes, free shipping is available. However, this option may result in longer delivery timeframes. Free shipping is typically handled by Latvijas Pasts (Latvia Post) and delivered via your local postal service.

Premium delivery prices may vary depending on your location. For the most accurate information, please visit our Delivery & Payments page to calculate the precise delivery cost for your area, or refer directly to the checkout process, where shipping costs will be automatically outlined based on your location.

Delivery times vary based on the method chosen. Email delivery is typically completed within approximately 5 minutes after order confirmation. Free shipping may take up to 10–12 days after dispatch, while premium delivery usually takes 2–7 days after dispatch, depending on the selected method. Please note that these timeframes are estimates and may vary. For the most accurate and up-to-date information, we recommend checking our Delivery page.

Yes, we offer both free and premium delivery worldwide.

If you've entered the wrong shipping address, contact our support team as soon as possible through our Contact Us page or by emailing [email protected]. If the package has already been shipped to the incorrect address, you may incur additional costs for re-shipping.

Once your package has been dispatched, you will receive an email with an update on your order status. You can also track your order using our Track Your Order page by entering your order ID.

Yes, you can track your order status on the Track Your Order page by entering your Order ID and email address. Once your order has been shipped, you'll also receive a tracking number via email, which you can use to follow the progress of your delivery.

If your order is delivered to the wrong address, please contact our support team via the Contact Us page or email us at [email protected] with your order ID. We will assist you promptly.

If your package hasn’t arrived within the expected delivery timeframe, contact our customer support through the Contact Us page or email [email protected]. Include your order ID, and we will investigate the issue and provide a resolution as quickly as possible.

If your order arrives damaged, please contact our customer support through the Contact Us page or email us at [email protected]. Be sure to include your order ID and attach pictures of the damage to help us resolve the issue quickly. We will arrange for a replacement or offer a refund as soon as possible.

Your digital PDF certificate will be delivered via email within 5 minutes of order confirmation.

If you haven’t received the email, please check your spam or junk folder. If it’s still not there, contact our support team for assistance via the contact form or by emailing [email protected]. Please include your Order ID in your message.

Yes, all our physical gift package options include a digital PDF certificate, which will be emailed to you shortly after your purchase. The physical items will be delivered based on the shipping method you select at checkout.

The Digital-Only Package includes lifetime star name registration in our star database for your chosen star. It provides access to digital files, including a certificate, star map, confirmation letter, sky atlas, star finder manual, and mobile app access. All documents are provided in downloadable PDF format, allowing you to print them at your convenience. This option is ideal for those with limited time.

Yes, our return policy is customer-friendly and we offer refunds within 365 days of placing your order, in accordance with our Return Policy. For full details, please visit our Return Policy page. If you need further assistance, feel free to contact our support team via the contact form or by emailing [email protected].

To return or cancel an order, please contact our customer support team using the Contact Us page form or by emailing [email protected]. Don’t forget to include your order ID for faster and more efficient assistance. We’re here to help!

Once your refund is confirmed, it typically takes 5–10 business days for the funds to be returned to your account, depending on your card-issuing bank. For PayPal payments, refunds are usually processed within one business day after confirmation.

For any inquiries related to returns or refunds, please refer to our Return Policy page. If you need further assistance, feel free to contact us through the Contact Us page form or by emailing us at [email protected].

Yes, you can make changes to your order details within 30 days of order completion. Some digital file changes can be made directly through the Track Your Order page, while others may require assistance from our customer support. For more details, please refer to our Return Policy page. Please note that if a physical gift package has already been delivered, any changes may incur additional costs for reprinting and reshipping.

Yes, star naming is completely legal, and no national or international laws prohibit such services. For instance, Labelstars.com uses the SREU, one of the largest independent star name databases, to officially register star names. After registration, you will receive an official certificate featuring the name you’ve chosen, along with additional items.

Your star will be registered in one of the largest official Celestial Name Databases (star-register.eu), where it will be permanently recorded under the name you provide.

Naming a star means assigning a unique name to a real star, which is then permanently recorded in an official database. You’ll receive a certificate confirming this registration that ensures that a star is uniquely named in a Celestial Name Database. This record will be exclusively yours, and the star will not be assigned to anyone else.

The registration of your star name is timeless and valid indefinitely. If you wish to change the name of your star at any point, this can be done upon request, and the registration will be updated accordingly.

Stars cannot be legally owned due to international space laws like the Outer Space Treaty of 1967, which prohibits physical ownership of celestial bodies. Even celebrities who name stars are use the same symbolic naming process we offer, with no legal ownership attached. Even stars named by scientific bodies cannot be legally owned.

Absolutely! Naming a star makes for a unique and personalized gift for birthdays, anniversaries, and other special occasions. Our Star Gift Box option includes all items beautifully packaged in a premium quality gift box. During the ordering process, you can personalize the star name, include a heartfelt message, add optional extras, and much more to make your gift truly special.

You can personalize the certificate by choosing a custom star name and adding a personal message for the recipient. You can also select from various optional extras, such as adding a specific date or choosing a zodiac or any other constellation for the star. These options are available during the ordering process.

Yes, absolutely! If you’re not attending the occasion in person or want to create a memorable surprise, we can send the star naming package directly to the recipient. Just provide their address in the delivery section and include a personal message so they know the gift is from you.

Yes, we offer corporate orders for businesses and organizations. This option is perfect for acknowledging colleagues, clients, or celebrating special events within your company. Corporate orders come with various benefits, including free express shipping, corporate discounts, customizable certificate designs, and additional features. For more details or to place a corporate order, please contact our customer support via Contact Us page or write an email to [email protected].

Yes, every gift package includes a Star Finder Manual, which provides instructions on how to locate your star and how to use the available tools, including a star map and access to a mobile app for easy tracking.

You can share the star’s coordinates and input them into our Star Finder App or any other stargazing tool or app. For an even more special experience, you can take your friend or loved one stargazing and locate the star together in the night sky.

Yes, the main goal of naming a star is for you to be able to see it! We carefully select the star based on your location provided during the ordering process to ensure optimal visibility. We also offer extra brightness options for enhanced viewing.

Your named star is positioned in the sky based on your location. During the ordering process, you can choose to name a star within any of the constellations, which makes it easier to locate. Additionally, our gift package includes a detailed Star Map and access to a Star Finder Mobile App, both designed to help you navigate to your star with ease.

Depending on the star’s brightness, it may be visible to the naked eye or require binoculars or a telescope. We recommend selecting a higher brightness option for your star to ensure the best experience and visibility, even with the naked eye.

Not necessarily. The visibility of your star depends on several factors, including your location. Your latitude (distance from the equator) plays a significant role in which part of the sky you can see - northern or southern hemisphere - and some constellations and stars are only visible from one hemisphere. For this reason, you may not be able to view your star from every location around the world.

Yes! Once you've named your star, you can track its position online. We provide tools to help you easily locate and observe your star, including a detailed star map and Star Finder mobile app access.

The visibility of your star may vary throughout the year. Some stars are seasonal, meaning they’re visible only during certain times of the year. However, your star will be visible for a large portion of the year, depending on its location in the sky.

To view your star, you can start by simply using the naked eye if it’s bright enough. For stars with lower brightness, binoculars or a telescope may enhance the viewing experience. We recommend choosing a brighter star if you want to easily see it without equipment.

Weather conditions, such as cloud cover, and light pollution can affect your ability to see your star. We recommend checking the weather before your observation. To minimize light pollution, try to view your star from a darker, less light-polluted area, away from city lights, for the best visibility.

Yes, your star will remain visible for many years, depending on its position in the sky and whether it remains in the observable spectrum. While stars can move over time due to celestial mechanics, the star you’ve named will be visible for a long time and can be tracked using the provided coordinates.

Stars vary based on brightness, size, and location. We offer to name different categories, including brighter stars that are more easily visible to the naked eye, and stars located in specific constellations. You can also choose a special binary star system, which consists of two stars orbiting each other.

Stars vary based on brightness, size, and location. We offer to name different categories, including brighter stars that are more easily visible to the naked eye, and stars located in specific constellations. You can also choose a special binary star system, which consists of two stars orbiting each other.

It depends on what you're looking for. If you prefer a quick, affordable option, the PDF version is ideal. For a beautifully packaged gift, whether for a special occasion or a keepsake, the Gift Package is perfect. You can further customize your order by choosing a star in a specific constellation, adjusting its brightness, and choosing between different gift formats, such as a premium gift box or gift folder. Furthermore, you can even add personalized items like a zodiac necklace.

Yes, during the ordering process, you can select a star from any of the 88 officially recognized constellations. We also ensure that the star is visible from your region, based on the location information you provide during checkout.

The name is entirely up to you! Many people choose names that hold sentimental value, such as the name of a loved one, a meaningful word, or a combination of names. The sky is truly the limit, so be as creative as you like!

We only offer the opportunity to name real, existing stars that have been identified and cataloged by astronomers. The star you name will have specific coordinates that align with those used by reputable space agencies, including NASA. This ensures that the star you’ve named is a real celestial object, located in the night sky.

To place an order, in our shop page select your preferred star-naming package. You'll need to choose the star type (including options to upgrade to a constellation or binary star), its brightness, and location. Then, provide the star's name, a personal message, your email address, shipping details (for physical Gift Packages), and payment information. Once everything is filled out, customize the design of your star certificate and proceed to checkout.

After placing your order, you'll receive a confirmation email with your order details and an Order ID. If you don’t receive this email, please check your spam folder. If it’s still missing, contact our support team with your Order ID for further assistance.

If you don’t receive a confirmation email within a few minutes, check your spam or junk folder. If it's still not there, contact our support team via the contact form or email [email protected].

Yes, you can name multiple stars in a single order. Simply add each star to your cart and complete the transaction. We also offer corporate packages for larger orders, which include benefits like free express shipping, corporate discounts, customizable certificate designs, and other exclusive features. To place a corporate order and get all the benefits, contact us via [email protected].

The Digital Gift Package is delivered to your email within 5 minutes of order confirmation. Physical gift packages are processed within 2-3 business days and handed over to the courier based on your selected delivery option. Estimated delivery times are provided during checkout and on the Delivery & Payments page.

Yes, you can make changes to your order details within 30 days of order completion. Some digital file changes can be made directly through the Track Your Order page, while others may require assistance from our customer support. For more details, please refer to our Return Policy page. Please note that if a physical gift package has already been delivered, any changes may incur additional costs for reprinting and reshipping.

Yes, star naming is completely legal, and no national or international laws prohibit such services. For instance, Labelstars.com uses the SREU, one of the largest independent star name databases, to officially register star names. After registration, you will receive an official certificate featuring the name you’ve chosen, along with additional items.

Your star will be registered in one of the largest official Celestial Name Databases (star-register.eu), where it will be permanently recorded under the name you provide.

Naming a star means assigning a unique name to a real star, which is then permanently recorded in an official database. You’ll receive a certificate confirming this registration that ensures that a star is uniquely named in a Celestial Name Database. This record will be exclusively yours, and the star will not be assigned to anyone else.

The registration of your star name is timeless and valid indefinitely. If you wish to change the name of your star at any point, this can be done upon request, and the registration will be updated accordingly.

Stars cannot be legally owned due to international space laws like the Outer Space Treaty of 1967, which prohibits physical ownership of celestial bodies. Even celebrities who name stars are use the same symbolic naming process we offer, with no legal ownership attached. Even stars named by scientific bodies cannot be legally owned.

We offer a Digital-Only package, which includes official star name registration and all documents in PDF format, ready to print. Our Physical packages come in two options: a Gift Folder and a Gift Box. Both include all documents with physical delivery. The Gift Box option features a beautifully gift box packaged set, including a framed certificate. For more details, please refer to our product page.

We offer a variety of packages to suit different preferences. If you're in a hurry, the Digital-Only option is ideal. For a more personalized gift, our physical gift packages include keepsakes and are beautifully packaged. Check the descriptions of each package on our product page for more details.

Yes, you can upgrade your star package. Please contact us via the Contact Us page as soon as possible, providing your order ID for faster assistance. If the physical gift package has already been handed over to the courier, upgrading may incur additional costs for new packaging and delivery.

Yes, during the ordering process, you can select a star from any of the 88 officially recognized constellations. We also ensure that the star is visible from your region, based on the location information you provide during checkout.

The cost to buy a star typically ranges from $30 to $150, depending on the provider. This price can vary based on several factors, including the type of star, the delivery method, and the choice of gift package.

We accept a variety of popular payment methods, including Visa, MasterCard, American Express, PayPal, as well as Apple Pay and Google Pay. Please note that available payment methods may change from time to time. For the most up-to-date options, please check the Delivery & Payments page or review the payment methods available at checkout.

Yes, all transactions are encrypted and processed through secure payment gateways to ensure your data is protected.

Payments made via credit/debit cards or PayPal are processed instantly. Bank transfers can take 2-3 business days.

No, we require all orders to be prepaid online. We do not accept cash or card payments on delivery.

We offer multiple delivery methods, including free shipping and premium delivery for faster service. The couriers we use may vary, so please refer to our Delivery & Payments page or the checkout process for the most up-to-date information on shipping options, costs, and delivery timeframes for your location.

Yes, free shipping is available. However, this option may result in longer delivery timeframes. Free shipping is typically handled by Latvijas Pasts (Latvia Post) and delivered via your local postal service.

Premium delivery prices may vary depending on your location. For the most accurate information, please visit our Delivery & Payments page to calculate the precise delivery cost for your area, or refer directly to the checkout process, where shipping costs will be automatically outlined based on your location.

Delivery times vary based on the method chosen. Email delivery is typically completed within approximately 5 minutes after order confirmation. Free shipping may take up to 10–12 days after dispatch, while premium delivery usually takes 2–7 days after dispatch, depending on the selected method. Please note that these timeframes are estimates and may vary. For the most accurate and up-to-date information, we recommend checking our Delivery page.

Yes, we offer both free and premium delivery worldwide.

If you've entered the wrong shipping address, contact our support team as soon as possible through our Contact Us page or by emailing [email protected]. If the package has already been shipped to the incorrect address, you may incur additional costs for re-shipping.

Once your package has been dispatched, you will receive an email with an update on your order status. You can also track your order using our Track Your Order page by entering your order ID.

Yes, you can track your order status on the Track Your Order page by entering your Order ID and email address. Once your order has been shipped, you'll also receive a tracking number via email, which you can use to follow the progress of your delivery.

If your order is delivered to the wrong address, please contact our support team via the Contact Us page or email us at [email protected] with your order ID. We will assist you promptly.

If your package hasn’t arrived within the expected delivery timeframe, contact our customer support through the Contact Us page or email [email protected]. Include your order ID, and we will investigate the issue and provide a resolution as quickly as possible.

If your order arrives damaged, please contact our customer support through the Contact Us page or email us at [email protected]. Be sure to include your order ID and attach pictures of the damage to help us resolve the issue quickly. We will arrange for a replacement or offer a refund as soon as possible.

Your digital PDF certificate will be delivered via email within 5 minutes of order confirmation. You can also access all digital documents by entering your order ID on our Track Your Order page.

If you haven’t received the email, please check your spam or junk folder. If it’s still not there, contact our support for assistance via the form on the Contact Us page or by emailing [email protected]. Please include your Order ID in your message for for faster assistance.

Yes, all physical gift packages include digital PDF documents, which will be emailed to you shortly after purchase and are also accessible on the Track Your Order page. The physical items will be delivered according to the shipping method selected at checkout.

The Digital-Only package includes lifetime star name registration in our star database for your chosen star. It provides access to digital files, including a certificate, star map, confirmation letter, sky atlas, star finder manual, and mobile app access. All documents are provided in downloadable PDF format, allowing you to print them at your convenience. This option is ideal for those with limited time.

Yes, our return policy is customer-friendly and we offer refunds within 365 days of placing your order, in accordance with our Return Policy. For full details, please visit our Return Policy page. If you need further assistance, feel free to contact our support team via the contact form or by emailing [email protected].

To return or cancel an order, please contact our customer support team using the Contact Us page form or by emailing [email protected]. Don’t forget to include your order ID for faster and more efficient assistance. We’re here to help!

Once your refund is confirmed, it typically takes 5–10 business days for the funds to be returned to your account, depending on your card-issuing bank. For PayPal payments, refunds are usually processed within one business day after confirmation.

For any inquiries related to returns or refunds, please refer to our Return Policy page. If you need further assistance, feel free to contact us through the Contact Us page form or by emailing us at [email protected].

Yes, you can cancel your order within 365 days of placing it. To cancel, please contact us via the Contact Us page or email [email protected] with your order ID for faster assistance. For more details, refer to our Return Policy page.

Absolutely! Naming a star makes for a unique and personalized gift for birthdays, anniversaries, and other special occasions. Our Star Gift Box option includes all items beautifully packaged in a premium quality gift box. During the ordering process, you can personalize the star name, include a heartfelt message, add optional extras, and much more to make your gift truly special.

You can personalize the certificate by choosing a custom star name and adding a personal message for the recipient. You can also select from various optional extras, such as adding a specific date or choosing a zodiac or any other constellation for the star. These options are available during the ordering process.

Yes, absolutely! If you’re not attending the occasion in person or want to create a memorable surprise, we can send the star naming package directly to the recipient. Just provide their address in the delivery section and include a personal message so they know the gift is from you.

Yes, we offer corporate orders for businesses and organizations. This option is perfect for acknowledging colleagues, clients, or celebrating special events within your company. Corporate orders come with various benefits, including free express shipping, corporate discounts, customizable certificate designs, and additional features. For more details or to place a corporate order, please contact our customer support via Contact Us page or write an email to [email protected].

Yes, every gift package includes a Star Finder Manual, which provides instructions on how to locate your star and how to use the available tools, including a star map and our Star Finder mobile app.

You can share the star’s coordinates and input them into our Star Finder App or any other stargazing tool or app. For an even more special experience, you can take your friend or loved one stargazing and locate the star together in the night sky.

Yes, the main goal of naming a star is for you to be able to see it! We carefully select the star based on your location provided during the ordering process to ensure optimal visibility. Additionally, our gift package includes a detailed Star Map and access to a Star Finder Mobile App, both designed to help you navigate to your star with ease.

Depending on the star’s brightness, it may be visible to the naked eye or require binoculars or a telescope. When making an order, we recommend selecting a higher brightness option for your star to ensure the best experience and visibility, even with the naked eye.

Not necessarily. The visibility of your star depends on several factors, including your location. Your latitude (distance from the equator) plays a significant role in which part of the sky you can see - northern or southern hemisphere - and some constellations and stars are only visible from one hemisphere. For this reason, you may not be able to view your star from every location around the world.

Yes! Once you've named your star and receive your stars coordinates, you can track its position online. We provide tools to help you easily locate and observe your star, including a detailed star map and Star Finder mobile app access.

The visibility of your star may vary throughout the year. Some stars are seasonal, meaning they’re visible only during certain times of the year. However, your star will be visible for a large portion of the year, depending on its location in the sky.

To view your star, you can start by simply using the naked eye if it’s bright enough. For stars with lower brightness, binoculars or a telescope may enhance the viewing experience. We recommend choosing a brighter star if you want to easily see it without equipment.

Weather conditions, such as cloud cover, and light pollution can affect your ability to see your star. We recommend checking the weather before your observation. To minimize light pollution, try to view your star from a darker, less light-polluted area, away from city lights, for the best visibility.

Yes, your star will remain visible for many years, depending on its position in the sky and whether it remains in the observable spectrum. While stars can move over time due to celestial mechanics, the star you’ve named will be visible for a long time and can be tracked using the provided coordinates.

Stars vary based on brightness, size, and location. We offer to name different categories, including brighter stars that are more easily visible to the naked eye, and stars located in specific constellations. You can also choose a special binary star system, which consists of two stars orbiting each other.

We only offer the opportunity to name real, existing stars that have been identified and cataloged by astronomers. The star you name will have specific coordinates that align with those used by reputable space agencies, including NASA. This ensures that the star you’ve named is a real celestial object, located in the night sky.

The name is entirely up to you! Many people choose names that hold sentimental value, such as the name of a loved one, a meaningful word, or a combination of names. The sky is truly the limit, so be as creative as you like!

Yes, you can change your star's name within 30 days of order completion. For digital files, changes can be made directly through the Track Your Order page, and the update will be reflected in the star registration database. For changes to the physical certificate, additional costs for reprinting and reshipping may apply. For more details, please refer to our Return Policy page.