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Delivery & Payments

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Available Delivery Options

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Important Information!

E-mail delivery is included with all the shipping options.
The carriers provide indicated delivery times.
You can indicate different billing and shipping addresses.
No pricing marks are attached to the physical packages.

Available Payment Options

PayPal

Card payments

Apple Pay

Bancontact

Cartes Bancaires

Giropay

Google Pay

iDEAL

Klarna

Sofort

BLIK

Frequently asked questions

How long does it take to receive my order?

Digital files, including the certificate and other related documents, are sent via email within 5 minutes of order confirmation. You can also access them by entering your Order ID on the Track Your Order page. For physical gift packages, the order processing time is approximately 3 working days. Delivery times vary depending on the shipping method you choose.

What is the status of my order?

You can check the status of your order by visiting the Track Your Order page on our website. Simply enter your Order ID, found in your order confirmation email, along with the email address used during checkout.

What methods of payment do you accept?

We accept a variety of popular payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. Please note that available payment methods may change over time. For the most up-to-date options, check the Delivery & Payments page or review the payment methods available at checkout.

Do you accept payments on delivery?

Unfortunately, we do not accept payments on delivery, either by card or cash. All orders must be prepaid online. However, we accept various popular payment methods, such as Visa, MasterCard, and others. You may also pay via bank transfer, but for this option, you will need to contact us directly to request an invoice.

How long does it take to process my order?

Order processing typically takes around 3 working days once we receive your payment. Payments are usually processed within a few minutes, except for bank transfers, which may take 2-3 business days. For digital-only packages, you’ll receive your order via email within 5 minutes of order confirmation. For physical gift packages, delivery times depend on the shipping method you choose.

What should I do if my order shows as "delivered" but I haven’t received it?

If your order status shows as "delivered" but you have not received it, please contact our customer service team via the Contact Us form or email us at [email protected] with your Order ID. We will assist you in locating your package or resolving the issue as quickly as possible.

Do you offer refunds?

Yes, we offer refunds. For more information, please review our refund policy on the Returns Policy page. If you have questions or need assistance with a refund, contact us via the Contact Us form or email us at [email protected].

How can I get help with my order?

If you need assistance with your order, please check our Star Naming FAQs for answers. If you still have questions, contact our customer service team through the contact form on our website or by emailing [email protected]. We're here to assist and resolve any issues!