Track your order

After completing your order, you’ll receive an email with your Order ID within 5 minutes. You can use this ID to log into our Track Your Order page and view all the details of your order. If you haven’t received the email, please contact our support team via the Contact Us page or email us at [email protected].

Tracking numbers may take 24-48 hours to activate after dispatch. If your tracking number is still not working after this time, please contact our customer support team for assistance. You can also check your order status by logging into our Track Your Order page.

For help with your order, you can visit our Star Naming FAQs for common questions. If you still need assistance, please contact our customer service team via the Contact Us form on our website or email [email protected].

Yes! The purpose of naming a star is to be able to find it in the night sky, depending on your chosen package. For brighter stars, you can see it with the naked eye, and for less bright stars, you can use a telescope. We select a star that is clearly visible from your location. Additionally, our gift package includes a Star Map to help you easily locate your star, and you’ll also have access to our Star Finder app for further assistance.

Your star name is registered in our database for a lifetime. This independent database uses the same coordinate data as NASA, ensuring that your star name remains preserved, and you can always locate it in the sky.