General terms

1.1. Welcome to the labelstars.com website ("Site"). By accessing or using this Site and its services, you agree to comply with and be bound by the following General Terms ("GT"), as well as any related policies, including but not limited to the Privacy Policy, all of which are incorporated into these GT by reference.

1.2. Please carefully review these GT and all referenced materials prior to using the Site. Your continued use of the Site constitutes acceptance of these GT, including any updates or modifications made over time. If you do not agree with these GT or any part thereof, you are prohibited from using or accessing the Site.

1.3. Labelstars.com reserves the right to restrict access to specific areas of the Site or certain features to registered users. By agreeing to these GT, you confirm that you are of legal age and eligible to enter into a binding contract. If you disagree with any portion of these GT, you must discontinue use of the Site immediately.

1.4. The GT, as set forth herein, shall take precedence over any other documents or terms available on the Site. Any use of the Site’s features is subject to these GT.

2.1. Labelstars.com is a private registry database (the "Database") and is not affiliated with any governmental or educational organization. Labelstars.com does not guarantee that the star name, registration, or any associated documents will be recognized by any scientific, governmental, or astronomical organizations. The star naming services are provided for entertainment purposes only and do not confer any legal ownership or rights to celestial bodies. The Database serves only as a backup in case the certificate is lost.

2.2. Labelstars.com provides a service allowing customers to name stars in the Database for a fee ("Service"). Customers will receive either a physical certificate (poster) with all the official registration details from the Celestial Name Database, along with star registration materials (e.g., star map, sky atlas, confirmation letter, access to the mobile app), with or without an additional gift package ("Package"), or a digital certificate with all the official registration details, along with star registration materials, without physical delivery ("Product").

2.3. The contents of the Package are provided in the Product description. The Service offered by labelstars.com includes a certificate stating that the customer’s chosen name has been permanently registered in the Celestial Name Database. Labelstars.com reserves the right to change, introduce new, or modify Service packages and their prices at any time. Therefore, customers are advised to review the current Service offerings before placing an order. 

2.4. It is the customer's responsibility to ensure access to the Site, which may incur expenses from third-party service providers (e.g. Internet service providers, and others). Customers are also responsible for providing any equipment necessary to access the Site.

2.5. Any offer made by labelstars.com is non-binding until an order confirmation is sent to the customer via email. Labelstars.com reserves the right to refuse orders or impose specific conditions on delivery even after the order has been confirmed. In such cases, labelstars.com will either refund the amount received or provide specific delivery conditions.

3.1. Labelstars.com grants you a limited, non-exclusive license to access and use the Site and its Services for personal, non-commercial purposes. This license does permit the following:

• 3.1.1. Uploading, posting, or transmitting any content that you do not have the right to make available, including but not limited to content infringing upon the intellectual property of a third party.
• 3.1.2. Caching, unauthorized hypertext links, or framing of the Site.
• 3.1.3. Downloading or copying account information for the benefit of another vendor or any other third party.
• 3.1.4. Engaging in any action that places an unreasonable or disproportionately large load on labelstars.com’s infrastructure.
• 3.1.5. Using data mining, robots, or similar data gathering and extraction tools.
• 3.1.6. Uploading, posting, or transmitting any material that contains software viruses or other harmful code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.

3.2. You are prohibited from circumventing or attempting to circumvent any security measures employed by labelstars.com to restrict access to the Site. Any unauthorized use or misuse of the Site will result in immediate revocation of the license granted to you.

3.3. Labelstars.com retains all intellectual property rights to the content of the Site, including but not limited to copyrights, trademarks, Database rights, and trade names. Unless otherwise agreed in writing, labelstars.com holds the intellectual property rights to all items delivered, including software, packaging, labels, drawings, patterns, designs, know-how, and more.

3.4. Labelstars.com will not be liable for any Site downtime, interruptions, or errors related to the Site or its functionalities under any circumstances.

4.1. All Products remain the property of labelstars.com until full payment has been received. The applicable price is the one listed on the date the order is placed. Shipping costs will be disclosed prior to order confirmation, if applicable. Any additional fees, such as bank transfer fees, currency conversion costs, or other charges imposed by any third party (e.g., bank or card provider), are the responsibility of the purchaser and paid directly to those third parties. The amount charged by labelstars.com is solely the listed price of the product in the specified currency, as shown at checkout.

4.2. Purchases made by individuals under the age of 16 require parental consent. If such consent is not provided, labelstars.com reserves the right to cancel the order.

4.3. All payments made through labelstars.com are processed by third-party designated gateways to ensure security. Card data is not stored, and all card information is handled using SSL encryption. Labelstars.com is not responsible for the policies or practices of these third-party payment processors. We encourage you to review the terms and conditions of the payment gateway you selected for the transaction, as they are responsible for handling the payment.

4.4. Please be aware that local taxes and customs duties may apply depending on your region, as shipments are dispatched from the European Union. These charges may include taxes imposed by your country, state, or municipality. Any applicable charges are the sole responsibility of the customer. Prices shown on the Site include applicable sales taxes, but additional customs fees or other charges may arise based on local regulations. For inquiries regarding potential charges, customers are encouraged to consult their local customs authorities.

4.5. The payment methods available on the Site are displayed on the Delivery & Payments page and at checkout. A variety of payment options is provided to facilitate transactions. Please refer to the Delivery & Payments page for currently available payment methods before placing your order to ensure that your preferred method is supported.

4.6. Refunds or cancellations are subject to Cancellation and Returns Policy. Please review this section for detailed information.

4.7. In the event of payment failure, labelstars.com reserves the right to cancel the order or request alternative payment methods. We may also verify your payment information before processing and shipping your order to ensure security and prevent fraud.

5.1. Labelstars.com provides both digital and physical delivery options for the receipt of the Product.

• 5.1.1. Digital delivery of the Product is sent via email to the email address provided by the Customer at checkout. Digital Product files are delivered to the specified email address within 5 minutes of order placement and payment confirmation. Access to these files is available through the "Track Your Order" page and via the confirmation email received after the order is confirmed. It is the sole responsibility of the Customer to ensure that an accurate email address is provided during checkout to guarantee receipt of all files and confirmations.
• 5.1.2. For physical delivery, customers may select from multiple shipping options. The available shipping methods and estimated delivery times are displayed on the Delivery & Payments page and during the checkout process. These times and costs may vary based on different factors, so please refer to the Delivery & Payments page or the checkout process for the most current information regarding shipping options, costs, and delivery timeframes for your location. 

5.2. All delivery timeframes are estimates and may be affected by delays beyond our control, including customs processing, public holidays, or unforeseen logistical disruptions. The estimated delivery date displayed at checkout is based on information provided by the courier on that particular day or on average delivery times if specific dates are not available. Labelstars.com disclaims any liability for delays caused by third-party couriers or external factors outside its control.

5.3. Free shipping is available; however, this option may result in extended delivery timeframes. Free shipping may be carried out via Latvijas Pasts (Latvia Post), with the package being delivered by your local postal service.

5.4. Labelstars.com ships to locations worldwide. For precise shipping costs applicable to specific regions, customers can refer to the Delivery & Payments page and select the country from the available options.

Order Confirmation and Tracking

5.5. After placing an order, the customer will receive a confirmation email. Updates on the order status will be communicated through additional notifications. Once dispatched, a tracking number will be provided to monitor the shipment.

Non-Delivery and Replacement

5.6. In the event that a package is not delivered despite the customer providing the correct shipping address, or if the package is lost, labelstars.com arranges for a replacement shipment using the originally selected shipping method. If a product is delivered damaged, labelstars.com reships the order at no additional cost to the customer.

Incorrect Address and Liability

5.7. If the customer provides an incorrect delivery address, labelstars.com is not responsible for non-delivery. In such cases, the customer is liable for any costs associated with re-shipping the product. Further details regarding failed deliveries or re-shipping due to address errors are outlined in the Cancellation and Returns Policy.

Any inquiries, questions, or issues related to the delivery of an order can be addressed by contacting Customer Support via the contact form or by emailing [email protected].

6.1. Cancellation rights are fully outlined on the Cancellation and Returns Policy. Customers have the right to cancel their order within 365 days (one calendar year) from the purchase date, regardless of the reason for cancellation.

6.2. To initiate a cancellation, customers must contact Customer Support via the contact form or by emailing [email protected]. The cancellation request must include the order number and the reason for cancellation.

6.3. If a customer cancels their order, labelstars.com issues a full refund for digital gift packages. For physical products, the refund excludes shipping fees. Once the cancellation request is confirmed, labelstars.com processes the refund to the customer’s original payment method.

6.4. Refunds to credit cards may take 5-10 business days to reflect in the customer’s account, depending on the card-issuing bank. PayPal refunds are processed within one business day after confirmation.

6.5. Please read the Cancellation and Returns Policy applicable to labelstars.com’s Services.

7.1. customer warrants that they are of legal age to form a binding contract and are not prohibited from receiving services under the laws of the applicable jurisdiction in consideration for your use of the Site.

7.2. Registration for a user account on the Site is optional and not mandatory for accessing order information. Customers can use the "Track Your Order" page to retrieve order details by entering their order number and email address. This feature allows customers to view all relevant information about their orders, including digital files, order status, tracking numbers, and purchase details.

7.3. If an account is created, the account holder is responsible for maintaining the confidentiality of their password and for all uses of the registration and/or login, whether authorized or unauthorized. The customer must immediately notify labelstars.com of any unauthorized use of their registration, user account, or password.

7.4. The customer is solely responsible for providing correct and accurate details in their account information and any forms completed to order and receive the Service. The customer is also responsible for all activities conducted under their account

7.5. The account is not allowed to be sold, traded, or otherwise transferred to another party. Labelstars.com reserves the right to suspend or terminate the account and refuse any and all current or future use of the Site and services (or any portion thereof) if the account holder provides any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or if labelstars.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete.

7.6. Labelstars.com retains the right to modify these GT regarding user accounts at any time, with or without notice. For any inquiries related to your account, please contact Customer Support via the contact form or by emailing [email protected]

8.1. Labelstars.com processes personal data in compliance with the General Terms (GT), Privacy Policy, and REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter referred to as GDPR). Any personal data received will be handled accordingly.

8.2. Appropriate technical and organizational security measures are implemented to safeguard personal data, considering the inherent risks of processing and the nature, scope, context, and purposes of such processing. Under GDPR, individuals have the following rights regarding their personal data: the right to access, rectify, erase, restrict, and object to its processing.

8.3. For inquiries regarding personal data or to exercise rights, individuals can contact labelstars.com via Customer Support contact form or emailing [email protected]. Detailed information about the processing of personal data can be found on the Privacy Policy page. Moreover, the Cookie Policy outlines the use of cookies and how preferences can be managed.

9.1. Labelstars.com reserves the right to change these GT and other policies at any time without prior notice. By using this Site, you agree to be bound by the version of GT and other terms and policies that are in effect at the time of your use.

9.2. We will make reasonable efforts to notify users of significant changes, which may include email notifications or announcements on the Site. It is your responsibility to review the GT and other policies periodically to remain informed of any updates.

10.1. In the event of any disputes or discrepancies arising from the use of this Site, products, or services, you agree to first contact the company, SIA Star Register, which is registered under the laws of the Republic of Latvia. You can reach us by emailing [email protected] or by contanting Customer Support via the contact form provided on the Site.

10.2. We will attempt to resolve the issue in good faith through informal negotiation. If the dispute cannot be resolved informally, any legal action will be governed by and construed in accordance with the laws of the Republic of Latvia. By using this Site or our services, you consent to the exclusive jurisdiction of the courts of general jurisdiction located in Latvia. Mediation or arbitration may also be considered as a preliminary step before pursuing litigation.

11.1. To the fullest extent permitted by law, SIA Star Register (operating as labelstars.com) and its officers, directors, employees, affiliates, agents, and contractors shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or business interruptions, arising out of or related to your use of the Site, the Service, or any products obtained through labelstars.com. This limitation of liability applies even if labelstars.com has been advised of the possibility of such damages.

11.2. All products and services provided by labelstars.com are offered on an "as-is" and "as available" basis, without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site or Services will be uninterrupted, error-free, or secure, or that results will be accurate or reliable. In jurisdictions that do not allow certain warranty limitations, the liability of labelstars.com will be limited to the maximum extent permitted by law.

11.3. You agree that any claims against labelstars.com must be filed within one year from the date of the cause of action, or such claim will be permanently barred.