常见问题

To place an order, in our shop page select your preferred star-naming package. You'll need to choose the star type (including options to upgrade to a constellation or binary star), its brightness, and location. Then, provide the star's name, a personal message, your email address, shipping details (for physical Gift Packages), and payment information. Once everything is filled out, customize the design of your star certificate and proceed to checkout.

Yes, you can edit your order after placing it. Please visit our Return Policy page for detailed information on editing your order details. If you need further assistance, contact our customer support via the Contact Us form or email us at [email protected], providing your Order ID and the specific changes you need. We recommend reaching out as soon as possible, as changes to physical orders may incur additional charges if production has already started.

After placing your order, you'll receive a confirmation email with your order details and an Order ID. If you don’t receive this email, please check your spam folder. If it’s still missing, contact our support team with your Order ID for further assistance.

If you don’t receive a confirmation email within a few minutes, check your spam or junk folder. If it's still not there, contact our support team via the contact form or email [email protected].

We offer various star-naming packages to fit different preferences. If you’re in a rush, the PDF-only option might be best. If you're looking for a more personalized gift, our Gift Package includes physical keepsakes. Check the descriptions of each package on our shop page for more details.

Yes, you can name multiple stars in a single order. Simply add each star to your cart and complete the transaction. We also offer corporate packages for larger orders, which include benefits like free express shipping, corporate discounts, customizable certificate designs, and other exclusive features. To place a corporate order and get all the benefits, contact us via [email protected].

The cost to buy a star typically ranges from $30 to $150, depending on the provider. This price can vary based on several factors, including the type of star, the delivery method, and the choice of gift package.

We accept a variety of popular payment methods, including Visa, MasterCard, American Express, PayPal, as well as Apple Pay and Google Pay. Please note that available payment methods may change from time to time. For the most up-to-date options, please check the Delivery & Payments page or review the payment methods available at checkout.

Yes, all transactions are encrypted and processed through secure payment gateways to ensure your data is protected.

Payments made via credit/debit cards or PayPal are processed instantly. Bank transfers can take 2-3 business days.

No, we require all orders to be prepaid online. We do not accept cash or card payments on delivery.

We offer multiple delivery methods, including free shipping and premium delivery for faster service. The couriers we use may vary, so please refer to our Delivery & Payments page or the checkout process for the most up-to-date information on shipping options, costs, and delivery timeframes for your location.

Yes, free shipping is available. However, this option may result in longer delivery timeframes. Free shipping is typically handled by Latvijas Pasts (Latvia Post) and delivered via your local postal service.

Premium delivery prices may vary depending on your location. For the most accurate information, please visit our Delivery & Payments page to calculate the precise delivery cost for your area, or refer directly to the checkout process, where shipping costs will be automatically outlined based on your location.

Delivery times vary based on the method chosen. Email delivery is typically completed within approximately 5 minutes after order confirmation. Free shipping may take up to 10–12 days after dispatch, while premium delivery usually takes 2–7 days after dispatch, depending on the selected method. Please note that these timeframes are estimates and may vary. For the most accurate and up-to-date information, we recommend checking our Delivery page.

Yes, we offer both free and premium delivery worldwide.

If you've entered the wrong shipping address, contact our support team as soon as possible through our Contact Us page or by emailing [email protected]. If the package has already been shipped to the incorrect address, you may incur additional costs for re-shipping.

Once your package has been dispatched, you will receive an email with an update on your order status. You can also track your order using our Track Your Order page by entering your order ID.

Yes, you can track your order status on the Track Your Order page by entering your Order ID and email address. Once your order has been shipped, you'll also receive a tracking number via email, which you can use to follow the progress of your delivery.

If your order is delivered to the wrong address, please contact our support team via the Contact Us page or email us at [email protected] with your order ID. We will assist you promptly.

If your package hasn’t arrived within the expected delivery timeframe, contact our customer support through the Contact Us page or email [email protected]. Include your order ID, and we will investigate the issue and provide a resolution as quickly as possible.

If your order arrives damaged, please contact our customer support through the Contact Us page or email us at [email protected]. Be sure to include your order ID and attach pictures of the damage to help us resolve the issue quickly. We will arrange for a replacement or offer a refund as soon as possible.

Your digital PDF certificate will be delivered via email within 5 minutes of order confirmation.

If you haven’t received the email, please check your spam or junk folder. If it’s still not there, contact our support team for assistance via the contact form or by emailing [email protected]. Please include your Order ID in your message.

Yes, all our physical gift package options include a digital PDF certificate, which will be emailed to you shortly after your purchase. The physical items will be delivered based on the shipping method you select at checkout.

The Digital-Only Package includes lifetime star name registration in our star database for your chosen star. It provides access to digital files, including a certificate, star map, confirmation letter, sky atlas, star finder manual, and mobile app access. All documents are provided in downloadable PDF format, allowing you to print them at your convenience. This option is ideal for those with limited time.

Yes, our return policy is customer-friendly and we offer refunds within 365 days of placing your order, in accordance with our Return Policy. For full details, please visit our Return Policy page. If you need further assistance, feel free to contact our support team via the contact form or by emailing [email protected].

To return or cancel an order, please contact our customer support team using the Contact Us page form or by emailing [email protected]. Don’t forget to include your order ID for faster and more efficient assistance. We’re here to help!

Once your refund is confirmed, it typically takes 5–10 business days for the funds to be returned to your account, depending on your card-issuing bank. For PayPal payments, refunds are usually processed within one business day after confirmation.

For any inquiries related to returns or refunds, please refer to our Return Policy page. If you need further assistance, feel free to contact us through the Contact Us page form or by emailing us at [email protected].

Yes, you can make changes to your order details within 30 days of order completion. Some digital file changes can be made directly through the Track Your Order page, while others may require assistance from our customer support. For more details, please refer to our Return Policy page. Please note that if a physical gift package has already been delivered, any changes may incur additional costs for reprinting and reshipping.

Yes, star naming is completely legal, and no national or international laws prohibit such services. For instance, Labelstars.com uses the SREU, one of the largest independent star name databases, to officially register star names. After registration, you will receive an official certificate featuring the name you’ve chosen, along with additional items.

Your star will be registered in one of the largest official Celestial Name Databases (star-register.eu), where it will be permanently recorded under the name you provide.

Naming a star means assigning a unique name to a real star, which is then permanently recorded in an official database. You’ll receive a certificate confirming this registration that ensures that a star is uniquely named in a Celestial Name Database. This record will be exclusively yours, and the star will not be assigned to anyone else.

The registration of your star name is timeless and valid indefinitely. If you wish to change the name of your star at any point, this can be done upon request, and the registration will be updated accordingly.

Stars cannot be legally owned due to international space laws like the Outer Space Treaty of 1967, which prohibits physical ownership of celestial bodies. Even celebrities who name stars are use the same symbolic naming process we offer, with no legal ownership attached. Even stars named by scientific bodies cannot be legally owned.

Absolutely! Naming a star makes for a unique and personalized gift for birthdays, anniversaries, and other special occasions. Our Star Gift Box option includes all items beautifully packaged in a premium quality gift box. During the ordering process, you can personalize the star name, include a heartfelt message, add optional extras, and much more to make your gift truly special.

You can personalize the certificate by choosing a custom star name and adding a personal message for the recipient. You can also select from various optional extras, such as adding a specific date or choosing a zodiac or any other constellation for the star. These options are available during the ordering process.

Yes, absolutely! If you’re not attending the occasion in person or want to create a memorable surprise, we can send the star naming package directly to the recipient. Just provide their address in the delivery section and include a personal message so they know the gift is from you.

Yes, we offer corporate orders for businesses and organizations. This option is perfect for acknowledging colleagues, clients, or celebrating special events within your company. Corporate orders come with various benefits, including free express shipping, corporate discounts, customizable certificate designs, and additional features. For more details or to place a corporate order, please contact our customer support via Contact Us page or write an email to [email protected].

Yes, every gift package includes a Star Finder Manual, which provides instructions on how to locate your star and how to use the available tools, including a star map and access to a mobile app for easy tracking.

You can share the star’s coordinates and input them into our Star Finder App or any other stargazing tool or app. For an even more special experience, you can take your friend or loved one stargazing and locate the star together in the night sky.

Yes, the main goal of naming a star is for you to be able to see it! We carefully select the star based on your location provided during the ordering process to ensure optimal visibility. We also offer extra brightness options for enhanced viewing.

Your named star is positioned in the sky based on your location. During the ordering process, you can choose to name a star within any of the constellations, which makes it easier to locate. Additionally, our gift package includes a detailed Star Map and access to a Star Finder Mobile App, both designed to help you navigate to your star with ease.

Depending on the star’s brightness, it may be visible to the naked eye or require binoculars or a telescope. We recommend selecting a higher brightness option for your star to ensure the best experience and visibility, even with the naked eye.

Not necessarily. The visibility of your star depends on several factors, including your location. Your latitude (distance from the equator) plays a significant role in which part of the sky you can see - northern or southern hemisphere - and some constellations and stars are only visible from one hemisphere. For this reason, you may not be able to view your star from every location around the world.

Yes! Once you've named your star, you can track its position online. We provide tools to help you easily locate and observe your star, including a detailed star map and Star Finder mobile app access.

The visibility of your star may vary throughout the year. Some stars are seasonal, meaning they’re visible only during certain times of the year. However, your star will be visible for a large portion of the year, depending on its location in the sky.

To view your star, you can start by simply using the naked eye if it’s bright enough. For stars with lower brightness, binoculars or a telescope may enhance the viewing experience. We recommend choosing a brighter star if you want to easily see it without equipment.

Weather conditions, such as cloud cover, and light pollution can affect your ability to see your star. We recommend checking the weather before your observation. To minimize light pollution, try to view your star from a darker, less light-polluted area, away from city lights, for the best visibility.

Yes, your star will remain visible for many years, depending on its position in the sky and whether it remains in the observable spectrum. While stars can move over time due to celestial mechanics, the star you’ve named will be visible for a long time and can be tracked using the provided coordinates.

Stars vary based on brightness, size, and location. We offer to name different categories, including brighter stars that are more easily visible to the naked eye, and stars located in specific constellations. You can also choose a special binary star system, which consists of two stars orbiting each other.

Stars vary based on brightness, size, and location. We offer to name different categories, including brighter stars that are more easily visible to the naked eye, and stars located in specific constellations. You can also choose a special binary star system, which consists of two stars orbiting each other.

It depends on what you're looking for. If you prefer a quick, affordable option, the PDF version is ideal. For a beautifully packaged gift, whether for a special occasion or a keepsake, the Gift Package is perfect. You can further customize your order by choosing a star in a specific constellation, adjusting its brightness, and choosing between different gift formats, such as a premium gift box or gift folder. Furthermore, you can even add personalized items like a zodiac necklace.

Yes, during the ordering process, you can select a star from any of the 88 officially recognized constellations. We also ensure that the star is visible from your region, based on the location information you provide during checkout.

The name is entirely up to you! Many people choose names that hold sentimental value, such as the name of a loved one, a meaningful word, or a combination of names. The sky is truly the limit, so be as creative as you like!

We only offer the opportunity to name real, existing stars that have been identified and cataloged by astronomers. The star you name will have specific coordinates that align with those used by reputable space agencies, including NASA. This ensures that the star you’ve named is a real celestial object, located in the night sky.

要下单，请在我们的商店页面选择您心仪的星名礼品套装。您需要选择星体类型（包括可升级为星座或双星系统的选项）、亮度等级以及位置。随后填写星名、个性化留言、您的电子邮箱地址、收货信息（针对实体礼品套装）以及支付信息。填写完成后，您可以自定义星名证书的设计并进入结账流程。

下单完成后，您将收到一封包含订单详情和订单编号的确认邮件。如果未收到，请检查垃圾邮件文件夹。如仍未找到，请联系我们的客服团队并提供您的订单编号以获取进一步协助。

如果您在几分钟内未收到确认邮件，请先检查垃圾邮件或广告邮件文件夹。如仍未收到，请通过联系表单或发送邮件至 [email protected] 联系我们的客服团队。

可以。您可以在同一订单中为多颗星命名。只需将每颗星分别加入购物车并完成支付即可。我们还提供企业礼品方案，适用于大批量订单，包含免费加急配送、企业折扣、定制证书设计及其他专属权益。如需企业订单及相关优惠，请通过 [email protected] 与我们联系。

数字礼品套装将在订单确认后 5 分钟内发送至您的电子邮箱。实体礼品套装通常在 2–3 个工作日内完成制作，并根据您选择的配送方式交由快递公司发出。预计配送时间将在结账页面及“配送与支付”页面中显示。

可以。您可以在订单完成后的 30 天内修改订单信息。部分数字文件内容可通过订单查询页面直接修改，其他更改可能需要联系客服支持。详情请参阅我们的退货政策页面。请注意，如实体礼品套装已送达，重新印制及再次发货可能会产生额外费用。

是的，星名注册是完全合法的，目前没有任何国家或国际法律禁止此类服务。例如，Labelstars.com 使用 SREU（欧洲星名注册机构），这是最大的独立星名数据库之一，用于正式登记星名。注册完成后，您将收到一份官方证书，上面印有您所选择的星名，以及其他配套礼品。

您的星名将被登记在最大的官方天体命名数据库之一（star-register.eu）中，并以您提供的名称永久记录。

为一颗星命名意味着为一颗真实存在的恒星赋予一个独特的名称，并将该名称永久记录在官方数据库中。您将收到一份确认注册的证书，确保该星名在天体命名数据库中是唯一的。该记录专属于您，该星名不会分配给其他人。

您的星名注册永久有效，没有时间限制。如您希望在未来更改星名，可以提出申请，我们将相应更新注册信息。

根据 1967 年《外层空间条约》等国际空间法律，任何个人或实体都不能对天体拥有法律上的所有权。因此，星名注册不涉及法律所有权。即使是名人为星星命名，也仅属于象征性命名，并不附带法律所有权。即便由科学机构命名的星体，同样不涉及私人所有权。

我们提供纯数字礼品套装，包含官方星名注册及所有可打印的 PDF 文件。实体礼品套装分为两种：礼品文件夹和礼品盒。两种实体套装均包含完整的纸质文件并提供实物配送。礼品盒版本为精美包装套装，包含装裱好的证书。更多详细信息，请参阅我们的产品页面。

我们提供多种礼品方案以满足不同需求。如果您时间紧迫，纯数字版本是理想选择。如希望赠送更具纪念意义的礼物，实体礼品套装包含纪念品并采用精美包装。您可以在产品页面查看各套装的详细说明，以便选择最适合您的方案。

可以。请尽快通过“联系我们”页面与我们联系，并提供您的订单编号，以便我们更快协助您。如实体礼品套装已交由快递公司发出，升级可能需要承担重新制作及重新配送的额外费用。

可以。在下单过程中，您可以从官方认可的 88 个星座中选择星体。我们还会根据您在结账时提供的位置信息，确保所选星体在您的地区可见。

购买一颗星的价格通常在 30 至 150 美元之间，具体取决于服务提供方。价格可能因星体类型、配送方式以及所选礼品套装不同而有所变化。

我们支持多种常用支付方式，包括 Visa、MasterCard、American Express、PayPal，以及 Apple Pay 和 Google Pay。请注意，可用的支付方式可能会不时调整。最新的支付选项请查看“配送与支付”页面，或在结账时查看可用支付方式。

是的，所有交易均通过安全的支付网关进行加密处理，以确保您的数据受到保护。

通过信用卡/借记卡或 PayPal 支付的订单会即时处理。银行转账通常需要 2–3 个工作日到账。

不可以。所有订单均需在线预付，我们不接受货到付款或送达时刷卡支付。

我们提供多种配送方式，包括免费配送和加急配送（更快送达）。具体使用的快递公司可能有所不同。有关最新的配送方式、费用及您所在地区的预计送达时间，请参阅“配送与支付”页面或在结账时查看相关信息。

是的，我们提供免费配送。但该选项的配送时间可能较长。免费配送通常由 Latvijas Pasts（拉脱维亚邮政）承运，并通过您当地的邮政系统完成投递。

加急配送费用会根据您的所在地有所不同。为获取最准确的信息，请访问“配送与支付”页面计算您所在地区的具体运费，或在结账时查看系统根据您的地址自动显示的运费。

配送时间取决于所选择的方式。电子邮件发送通常在订单确认后约 5 分钟内完成。免费配送通常在发货后 10–12 天内送达，而加急配送一般在发货后 2–7 天内送达，具体取决于所选方式。请注意，以上时间为预计时间，可能会有所变化。建议您查看“配送”页面以获取最新信息。

是的，我们提供全球范围的免费和加急配送服务。

如果您填写了错误的收货地址，请尽快通过“联系我们”页面或发送邮件至 [email protected] 联系客服。如果包裹已发往错误地址，可能需要承担额外的重新发货费用。

包裹发出后，您将收到一封包含订单状态更新的电子邮件。您也可以通过“订单查询页面”输入订单编号查询订单状态。

可以。您可以在“订单查询页面”输入订单编号和电子邮箱地址查看订单状态。订单发货后，您还将通过电子邮件收到物流单号，以便跟踪配送进度。

如果您的订单被送至错误地址，请通过“联系我们”页面或发送邮件至 [email protected] 与我们联系，并提供订单编号。我们将尽快协助您处理。

如果您的包裹在预计送达时间内仍未收到，请通过“联系我们”页面或发送邮件至 [email protected] 联系客服，并提供订单编号。我们将调查情况并尽快为您提供解决方案。

如果您的订单在送达时出现损坏，请通过“联系我们”页面或发送邮件至 [email protected] 联系客服。请提供订单编号，并附上损坏情况的照片，以便我们快速处理。我们将尽快为您安排补发或退款。

您的数字 PDF 证书将在订单确认后 5 分钟内通过电子邮件发送给您。您也可以通过在“订单查询页面”输入订单编号来访问所有数字文件。

如果您未收到邮件，请先检查垃圾邮件或广告邮件文件夹。如仍未找到，请通过“联系我们”页面的表单或发送邮件至 [email protected] 联系客服支持。为便于更快处理，请在邮件中提供您的订单编号。

可以。所有实体礼品套装均包含数字 PDF 文件，这些文件将在购买后不久发送至您的电子邮箱，同时也可在“订单查询页面”下载。实体礼品将根据您在结账时选择的配送方式寄送。

纯数字礼品套装包含您所选星体在我们星名数据库中的终身注册。该套装提供多个可下载的 PDF 文件，包括证书、星图、确认信、星空图册、寻星指南以及移动应用访问权限。所有文件均为可下载格式，您可自行打印。该选项特别适合时间紧迫的用户。

可以。我们的退货政策以客户为中心，您可在下单后 365 天内根据退货政策申请退款。有关完整条款，请查看我们的退货政策页面。如需进一步协助，欢迎通过联系表单或发送邮件至 [email protected] 联系客服支持团队。

如需退货或取消订单，请通过“联系我们”页面的表单或发送邮件至 [email protected] 联系客服支持团队。请务必提供您的订单编号，以便我们更快速、高效地为您处理。我们随时为您提供帮助！

退款确认后，通常需要 5–10 个工作日将款项退回至您的账户（具体时间取决于您的发卡银行）。对于通过 PayPal 支付的订单，退款通常会在确认后一个工作日内完成处理。

如有关于退货或退款的疑问，请参阅我们的退货政策页面。如需进一步协助，欢迎通过“联系我们”页面的表单或发送邮件至 [email protected] 与我们联系。

可以。您可在下单后 365 天内取消订单。如需取消，请通过“联系我们”页面或发送邮件至 [email protected] ，并提供您的订单编号以便更快处理。更多详情请参阅我们的退货政策页面。

当然可以！为一颗星命名是一份独特且富有纪念意义的礼物，非常适合生日、周年纪念或其他特殊场合。我们的星名礼品盒选项包含所有物品，并采用高品质礼盒精美包装。在下单过程中，您可以自定义星名、添加真挚的祝福语、选择附加选项等，让您的礼物更加特别。

您可以通过选择专属星名并添加个性化留言来定制证书。您还可以选择其他附加选项，例如添加特定日期，或选择黄道星座或其他星座作为星体所在位置。这些选项均可在下单过程中进行选择。

可以。如果您无法亲自出席场合，或希望制造一个惊喜，我们可以将星名礼品套装直接寄送给收礼人。只需在配送信息中填写对方的地址，并附上一段个性化留言，让对方知道这份礼物来自您。

是的，我们为企业和组织提供企业订单服务。此选项非常适合用于感谢同事、客户或庆祝公司内部的重要时刻。企业订单包含多项专属权益，例如免费加急配送、企业折扣、可定制证书设计以及其他附加功能。有关更多详情或提交企业订单，请通过“联系我们”页面联系客服，或发送邮件至 [email protected] 。

是的，每个礼品套装均包含《寻星指南》，其中提供如何定位星星的说明，以及如何使用星图和我们的寻星手机应用程序等工具。

您可以分享该星星的坐标，并将其输入我们的寻星应用程序或其他观星工具/应用中。为了获得更加难忘的体验，您还可以与朋友或挚爱一同观星，在夜空中共同找到这颗属于您的星星。

可以。为一颗星命名的核心意义之一就是能够在夜空中看到它。我们会根据您在下单时提供的所在地信息，精心挑选适合您观测的星体，以确保最佳可见性。此外，礼品套装包含详细的星图以及寻星手机应用程序访问权限，帮助您轻松定位您的星星。

这取决于星体的亮度。较亮的星星通常可以用肉眼观测，而亮度较低的星星可能需要借助双筒望远镜或天文望远镜。下单时我们建议选择更高亮度等级，以获得更佳的观测体验，甚至可以直接用肉眼看到。

不一定。星体的可见性取决于多种因素，包括您的地理位置。您的纬度（与赤道的距离）会影响您能够看到的天空区域（北半球或南半球），有些星座和星星仅在某一半球可见。因此，您可能无法在世界任何地方都看到您的星星。

可以。在您为星星命名并获得其坐标后，您可以在线追踪其位置。我们提供多种工具帮助您轻松定位和观测您的星星，包括详细的星图和寻星手机应用程序。

星体的可见性可能会随季节变化。有些星星为季节性可见，仅在一年中的特定时间段内出现。不过，根据其在天空中的位置，您的星星通常在一年中的大部分时间内都可以观测到。

如果星体足够明亮，您可以直接用肉眼观测。对于亮度较低的星星，使用双筒望远镜或天文望远镜会带来更好的观测体验。如果您希望无需设备即可轻松看到星星，建议选择较高亮度等级。

天气状况（如云层遮挡）和光污染都会影响观测效果。建议在观测前查看天气情况。为减少光污染影响，最好前往远离城市灯光的较暗环境进行观测，以获得最佳视野。

是的。根据其在天空中的位置以及是否仍处于可观测范围内，您的星星将在多年内持续可见。虽然由于天体运动星体位置会随时间发生缓慢变化，但您所命名的星星在很长时间内都可以通过提供的坐标进行追踪和观测。

星体在亮度、大小和所在位置方面各不相同。我们提供不同类别的星体供您命名，包括更明亮、肉眼更容易看到的星星，以及位于特定星座中的星体。您还可以选择双星系统，这是一种由两颗恒星相互环绕运行的特殊系统。

我们仅提供为真实存在、已被天文学家识别和编目的恒星命名的机会。您所命名的星星将拥有明确的天文坐标，这些坐标与包括 NASA 在内的权威航天机构使用的坐标系统一致。这确保您所命名的是一颗真实存在于夜空中的天体。

名称完全由您决定！许多人会选择具有纪念意义的名字，例如挚爱之人的姓名、有特殊意义的词语，或名字的组合。想象力没有限制，您可以尽情发挥创意。

可以。您可以在订单完成后的 30 天内更改星名。对于数字文件，您可以通过订单查询页面直接进行修改，更新内容也会同步至星名注册数据库。如需更改实体证书，可能需要支付重新印制及重新发货的费用。更多详情请参阅我们的退货政策页面。